First of all, before issuing points or stamps the customer needs to be signed up for your Loyalty Program so they can give you their card to scan in order to collect benefits.

Also, the method of issuing points depends on whether or not you have a POS system set up. If you have a POS system set up and 'Automatic calculation' enabled, the points and stamps will be issued automatically, and the 'Issue Points or Stamps' app will appear as inactive.

The following guide describes how to issue points manually (if 'Automatic calculation' is disabled):

1. Make sure the customer has signed up for the Loyalty Program. If not, enroll them in your Loyalty Program
2.  Go to your Dashboard at https://app.clearline.me/ or click 'Marketing Center' on the left bar on your Admin Panel;
3. Click on the 'Issue Points or Stamps' app, and look up the client using their phone number, email or card number;
4. In the 'Add Points' field enter the points that they earned from the purchase.

If in doubt about how many points the customer gains with the current purchase, check the Loyalty Program details in the Loyalty Program app settings.