KCM Overview

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Written by Karen
Updated 1 year ago

Kiosk Check-In Manager (KCM) is a powerful tool that allows your front office staff to manage loyalty rewards programs, update contact profiles, track employee activity, view and edit daily kiosk activity, and more. 

KCM is accessible via any web browser and is intended to compliment the customer facing kiosk by providing an employee-facing screen where your staff can see and manage kiosk activity in real time.

Often referred to as a 'dual screen solution', KCM can be accessed from any electronic device, including an employee facing tablet. When a customer checks-in on the primary customer facing kiosk, the employee facing KCM registers and displays the entry. The entry can be displayed in form of a list or it can open directly as a contact profile.

Should the counter space be limited, KCM gives the staff a chance to administer the kiosk activity on behalf of the customers.

**IMPORTANT** If you are using KCM to enter customer data and you want to opt them into your mobile campaigns, you must use a DOUBLE OPT-IN filter on your mobile campaign.

 Some of the things you can do with help of KCM include, but are not limited to:

 - Seeing Daily Kiosk Activity.

- Offering an Employee Administered Point/Spend Based Loyalty Program.

- Searching & Managing Customer Profiles.

- Viewing & Redeeming Available Coupons.

- Tracking Employee Activity.

- Locking an Unattended Kiosk.

- Sending one time messages to contacts.

- Managing a Waitlist System

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