Once you've activated a kiosk, you will see a KCM Settings pop-up. This page allows you to control a variety of settings, functions, and user restrictions.
Note: Waitlist & Data Sync - The Waitlist System and Data Sync settings are optional functions of KCM that allow your staff to manage a queuing system with contact notification.
1. Each KCM is assigned a unique, case-sensitive, URL that can be opened on any browser. To begin using KCM right away, click 'Launch' to open KCM and enter your PIN.
2. Use the drop-down menu to select the amount of time KCM can remain open/idle before timing out & automatically logging a user off.
3. Activate employee tracking by checking 'On' on the KCM toolbar which lists the employees/users and the aggregate activity generated by their PIN. Activating the Employee Tracking Report also allows for the generation of additional Reporting menu options.
4. You can customize the data fields available within the contact profiles. This option allows you to collect more specific information about contacts
5. In order to send messages from KCM, you must select a default keyword from the drop-down menu. Click 'Message Templates' to create messages within KCM or Waitlist System.
6. Click 'Update' at the bottom of the pop-up window to save your KCM settings before clicking 'Message Templates'.
7. Click 'Message Templates' to create one-time message templates you will use to send messages to contacts from KCM. The page will open in a new tab on your browser.
8. Click 'Create One Time Message' and use the options provided to create your Message templates.
Note: If your account has an active Text Reminder System (TRS), make sure to select No to 'Show on Text Reminder System' and Yes to 'Show on Check-In Manager' for any messages you do not want to be used within TRS.
9. Return to KCM and complete your Check-In Manager settings.
10. (optional) Live Stream will automatically load the profile of the most recent checked-in contact. With Live Stream ON, each time a new contact checks in, the profile page will refresh displaying the new contact information.
11. (optional) 'View Kiosk' Button allows you to enter check-ins from the New Check-In button page as well as open a live representation of the customer-facing kiosk when clicking the View Kiosk button. Hiding the View Kiosk button removes the button from the KCM toolbar, allowing you to simplify the experience for your staff.
12. (optional) When Auto-Lock Kiosk is enabled, the customer-facing kiosk cannot be used unless an employee/user is logged in to a corresponding KCM. Use the space provided to customize the lock message that will be displayed when someone attempts to check-in to a locked kiosk.
Note: The font type and color of the Kiosk Lock display message is controlled by the Digital Kiosk Wizard's Main Page, Kiosk Generated Message settings.
13. Click 'Update' at the bottom of the pop-up window to save your Basic Check-In Manager Settings
